Privacy Policy

Effective Date: July 1, 2025

Quiet Water Homecare (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or in-home care services. By accessing our website or using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name, address, phone number, and email address

  • Date of birth and Social Security number (if applicable)

  • Medical history, care needs, and treatment information

  • Insurance and billing details

  • Emergency contact information

Website Usage Information

  • IP address

  • Browser type and operating system

  • Pages visited, time spent on site, and other usage data

2. How We Use Your Information

We use your information to:

  • Provide quality home care services

  • Schedule visits and communicate with you or your family

  • Handle billing, insurance claims, and administrative tasks

  • Comply with legal and regulatory healthcare requirements

  • Improve our services and enhance your website experience

3. Sharing Your Information

We do not sell or rent your personal information. We only share it when necessary, with your consent, or as required by law:

  • With healthcare professionals directly involved in your care

  • With insurance companies for billing and claims purposes

  • With government agencies or authorities when required

  • With trusted service providers who assist us under confidentiality agreements

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA). Your personal health information is kept confidential and used only for purposes related to your care, billing, or legal compliance.

5. Security Measures

We use industry-standard security practices to protect your information. This includes secure servers, encryption, and access control. While we strive to protect your information, please note that no method of transmission over the internet or method of electronic storage is completely secure.

6. Your Rights

You have the right to:

  • Access your personal and medical information

  • Request corrections to your records

  • Request limits on how we use or share your information

  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

Our services are intended for adults and their legal guardians. We do not knowingly collect personal information from children under 18 without parental or guardian consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. When changes are made, the revised policy will be posted on this page with the new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Quiet Water Homecare
1402 Lake Tapps Pkwy, Ste F104 - 264
Auburn, WA 98092
Support@quietwaterhomecare.com
206-429-0941